Refund policy

Version RD-BETA-02 · effective 26 October 2026

This policy is offered by Revision Desk, the trading brand of an individual entrepreneur established in Georgia. Support: humanji.aich+revisiondesk@gmail.com.

A full refund within 14 days

If Revision Desk is not suitable, request a full refund within 14 calendar days of purchase. We approve requests made within this period even if you downloaded or tried the local package. No explanation is required, although feedback is welcome. This supplier guarantee is additional to any stronger rights under applicable law and Paddle's refund policy.

How to request a refund

Email Revision Desk with the order identifier, or use the support link in your Paddle receipt or Paddle buyer support and select “Request refund”. If contacting Paddle directly, mention this Revision Desk 14-day guarantee. Do not send card or bank details to Revision Desk.

For a Paddle order, we verify the purchase and coordinate the refund with Paddle. Paddle processes the payment return, normally using the original payment method. Its processing times and any applicable statutory deadlines apply; an immediate or automated refund is not promised. A timely request remains timely if the investigation or processing finishes after day 14.

Problems reported later

Contact support if the package was not delivered, was materially misdescribed or fails to perform its described functions. The 14-day guarantee does not limit mandatory remedies, including remedies for defects or non-delivery.

After a full refund

Stop using and delete the paid software copy. Keep your footage, project JSON, handoffs and reports. The offer is a one-time purchase; there is no recurring subscription to cancel.